Easybet Privacy Policy

This Privacy Policy explains Easybet’s approach to collecting, using, storing, and sharing personal information when users access their website or services. As a company licensed and regulated by the Western Cape Gambling and Racing Board under Bookmaker License 10191733-003, Easybet prioritizes providing a secure, optimized, and personalized user experience while continually enhancing service functionality.

By using Easybet’s services, users consent to the collection, processing, and sharing of their personal data as detailed in this policy. Easybet is dedicated to safeguarding user privacy and strictly adhering to South Africa’s data protection laws.

Collection of Personal Data

During interactions with Easybet’s services, users will be asked to provide specific personal information necessary to create and manage user accounts and to facilitate the provision of services. Required personal details include:

  • Complete name (first and last);
  • South African ID or passport number;
  • Contact number;
  • Email address;
  • Source of funds for betting purposes;
  • FICA-compliant identity verification documents, such as a valid South African ID, passport, or driver’s license.

In addition to voluntarily provided information, Easybet automatically gathers Usage Data to understand service performance and user behavior. Such data comprises IP addresses, browser types and versions, pages visited, the date and time of access, time spent on individual pages, unique device identifiers, and other diagnostic details.

This automatically collected information enables Easybet to enhance the reliability, security, and quality of its services, as well as to tailor content and promotions effectively to individual user preferences.

Tracking Technologies and Cookies

Easybet employs various tracking technologies, notably cookies, to monitor and analyze user interactions and behaviors across its website. Cookies are small data files placed onto user devices, which may be either session-based (temporary and deleted upon browser closure) or persistent (retained on user devices until manually deleted or expiration occurs).

These cookies enable Easybet to recognize returning users, remember user preferences, track usage patterns, and ultimately improve website performance and user satisfaction. Users have the option to disable or manage cookie settings through their web browser preferences. However, disabling cookies may restrict access to certain features or functionality of Easybet’s services, potentially diminishing the overall user experience.

Use of Personal Data

Easybet processes and utilizes Personal Data collected from users for several important purposes, including:

  • Provision and Maintenance of Services: Ensuring the smooth operation, security, and functionality of Easybet’s services and platforms.
  • Account Management: Facilitating user registration, authentication, and account access management to provide personalized features and secure user interactions.
  • Communication: Engaging users through emails, SMS messages, phone calls, or mobile application notifications to deliver critical service updates, promotional content, security alerts, and general user notifications.
  • Marketing and Promotional Activities: Sending targeted marketing communications, promotional offers, and updates about new or existing products and services that match user interests. Users retain control over receiving these communications and can opt out anytime by emailing [email protected].
  • Customer Support: Responding promptly and efficiently to user inquiries, support requests, or feedback to enhance user satisfaction and service reliability.
  • Analytics and Service Improvement: Conducting data-driven analyses to assess usage trends, measure promotional effectiveness, improve existing services, and optimize the overall user experience based on insights derived from collected user data.

Easybet remains dedicated to responsible data handling practices, ensuring transparency in data usage, respecting user preferences, and safeguarding the integrity and confidentiality of user information.

Disclosure of Personal Data

Easybet may disclose personal information under specific circumstances:

  • To Service Providers assisting in service delivery and analytics;
  • During business transactions, mergers, or acquisitions involving Easybet;
  • To affiliates, subsidiaries, or partner entities that adhere strictly to this Privacy Policy;
  • To business partners offering joint promotions or services;
  • To law enforcement or regulatory bodies as required by South African law;
  • When users provide explicit consent.

Easybet may also disclose data to:

  • Comply with all applicable legal obligations, including laws, regulations, and valid legal processes or requests from government authorities; 
  • Protect the company’s rights, intellectual property, and assets from potential threats, misuse, or unauthorized access; 
  • Investigate and prevent any fraudulent activities, misuse of services, or violations of terms and policies to ensure the integrity of Easybet’s platform; 
  • Safeguard the safety and security of users, employees, and the public by taking appropriate measures when necessary; 
  • Protect against potential legal liability by addressing disputes, claims, or legal actions in a responsible and proactive manner.

Data Retention

Easybet retains Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations, resolve disputes, or enforce agreements. Usage Data is retained for shorter periods, except in cases where longer retention is necessary for enhancing service security, functionality, or when mandated by applicable laws and regulatory requirements in South Africa.

Data Transfers

Personal Data collected and processed by Easybet may occasionally be transferred to, and securely stored in, locations outside users’ local provinces or regions within South Africa. By providing personal information, users consent to these transfers. Easybet takes all necessary and reasonable precautions, implementing robust security measures and compliance protocols, to ensure the confidentiality and integrity of personal data during these transfers.

User Rights

Users possess specific legal rights regarding their Personal Data, aligned with South African data protection legislation, such as the Protection of Personal Information Act (POPIA). These rights include:

  • Access: Users can request access to their processed Personal Data to review how Easybet handles their information;
  • Correction or Deletion: Users may request corrections to inaccurate data or the complete deletion of their Personal Data under certain conditions;
  • Withdrawal of Consent: Users retain the right to withdraw previously granted consent for processing their data at any time;
  • Objection to Processing: Users can object to specific data processing practices that they believe infringe upon their privacy;
  • Complaints: Users may lodge complaints regarding data handling directly with South Africa’s Information Regulator.

To exercise these rights, users should contact Easybet directly through the provided contact information at the end of this policy.

Data Security

Easybet is committed to safeguarding Personal Data by implementing appropriate technical, administrative, and physical security measures designed to protect against unauthorized access, disclosure, alteration, or destruction of user information. Nevertheless, users should recognize that no data transmission over the internet or electronic storage method is completely secure. Although Easybet strives to employ commercially acceptable measures to ensure data security, it cannot guarantee absolute security of information.

Children’s Privacy

Easybet services and platforms are strictly designed and intended for users who are at least 18 years of age. Easybet does not knowingly collect personal information from minors under the age of 18. Parents or legal guardians who become aware that their child has provided personal data to Easybet without consent are urged to immediately contact Easybet. Upon notification, Easybet will promptly take appropriate actions, including data deletion and account closure, to protect the privacy and safety of minors.

Third-party Websites

Easybet’s services may include links to external websites operated by third parties. Easybet does not exercise control over these external sites and therefore cannot accept responsibility for their content, privacy practices, or policies. Users accessing third-party websites through links provided on Easybet’s platform are advised to carefully review the individual privacy policies and terms of service of these external websites, as Easybet’s Privacy Policy does not extend to such sites.

Policy Updates

Easybet reserves the right to periodically revise and update this Privacy Policy to reflect changes in legal obligations, operational practices, or improvements in service delivery. Users will be informed of any significant modifications via email notifications or prominently displayed notices on the Easybet website. Users are encouraged to regularly consult this Privacy Policy to remain fully informed about how their personal information is collected, processed, and protected.

Contact Easybet

If you have any questions, concerns, or feedback about the Privacy Policy or Easybet’s data handling practices, there are several ways to get in touch. You can connect instantly with an agent using the app’s live chat feature, where responses are provided in under a minute.

Alternatively, you can email your queries to [email protected], and their team will respond promptly. For direct assistance, you can also call us at 072 755 2853 between 8 AM and 4 PM, Monday to Friday. Easybet is committed to resolving all user inquiries about privacy and data protection as quickly and efficiently as possible.